Cookie Policy
Last updated: October 16, 2025
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Help Me Noww uses cookies to enhance your browsing experience, analyze site traffic, and provide personalized content. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as they are essential for the operation of our platform.
- Authentication tokens (hmn_access_token, hmn_refresh_token)
- Session management (hmn_session)
- CSRF protection (hmn_csrf_token)
- Security and fraud prevention
- Load balancing and performance optimization
- User preferences and settings
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our platform and user experience.
- Google Analytics for website traffic analysis
- User behavior tracking and heatmaps
- Performance monitoring and error tracking
- A/B testing and feature optimization
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Language and region preferences
- Chat and messaging functionality
- Video and audio session capabilities
- Personalized content recommendations
Marketing Cookies
These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may also be used to limit the number of times you see an advertisement.
- Targeted advertising and retargeting
- Social media integration and sharing
- Marketing campaign effectiveness tracking
- Cross-platform user identification
Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device. These partners help us provide better services and analyze our platform performance.
Analytics Partners
- Google Analytics - Website traffic and user behavior analysis
Payment Processing
- Stripe - Secure payment processing and fraud prevention
- PayPal - Alternative payment method processing
Communication Services
- Twilio - Video and voice communication services
- SendGrid - Email delivery and tracking
Cookie Consent and Management
When you first visit Help Me Noww, you will see a cookie consent banner at the bottom of the page that allows you to choose which types of cookies you want to accept. You can manage your cookie preferences at any time by clicking the cookie settings button that appears on subsequent visits.
Managing Cookie Preferences
You can control and manage cookies in several ways:
- Modify your browser settings to block or delete cookies
- Use browser extensions that block tracking cookies
- Opt-out directly with third-party service providers
Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these options in the "Privacy" or "Security" section of your browser's settings. Please note that disabling certain cookies may affect the functionality of our platform.
GDPR Compliance
In compliance with the General Data Protection Regulation (GDPR), we ensure that:
- We obtain your explicit consent before placing non-essential cookies on your device
- We provide clear information about what cookies we use and why
- We give you control over your cookie preferences
- We allow you to withdraw your consent at any time
- We regularly review and update our cookie practices
- We maintain records of your consent choices
Cookie Duration and Data Retention
Different cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years)
- Essential Cookies: May persist longer to maintain security and functionality
- Analytics Cookies: Usually expire after 2 years
Your Rights and Choices
You have the following rights regarding cookies and your personal data:
- The right to be informed about our cookie usage
- The right to give or withdraw consent for non-essential cookies
- The right to access information about cookies stored on your device
- The right to request deletion of cookies and associated data
- The right to object to processing for marketing purposes
- The right to data portability for your cookie preferences
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our platform or via email
- Request renewed consent if required by law
- Provide a summary of key changes
Contact Us
If you have any questions about this Cookie Policy, our use of cookies, or wish to exercise your rights, please contact us:
Email: [email protected]
Address: Help Me Noww
Dublin
Ireland
Data Protection Officer: [email protected]
By continuing to use Help Me Noww, you acknowledge that you have read and understood this Cookie Policy.