Privacy Policy

Help Me Noww ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our marketplace platform.

This policy applies to all users of our platform at www.helpmenoww.com, including service seekers, service providers, mentors, and knowledge providers.

By using our platform, you consent to the collection and use of your information as described in this Privacy Policy.

We collect information you provide directly to us and information automatically collected through your use of our platform:

• Personal identification information (name, email address, phone number)
• Professional credentials and qualifications
• Payment and billing information
• Service preferences and booking history
• Communication records and session data
• Device information and usage analytics
• Location data (when permission is granted)

We only collect information that is necessary to provide our services and improve your experience on our platform.

We use the information we collect for the following purposes:

• Facilitate connections between users and service providers
• Process payments and manage transactions
• Provide customer support and resolve disputes
• Improve our platform and develop new features
• Send important updates and promotional communications
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements

We process your personal data based on your consent, contractual necessity, legitimate interests, and legal obligations.

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit some platform functionality.

We work with trusted third-party service providers to deliver our services. These partners may have access to your information as necessary to perform their functions:

• Stripe: Payment processing and transaction management
• Firebase: Authentication, database, and hosting services
• Google Analytics: Website usage analytics and insights
• Email service providers: Transactional and marketing communications

All third-party providers are contractually bound to protect your data and use it only for the specified purposes.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers to facilitate bookings and transactions
• With trusted partners who assist in platform operations
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent

Under GDPR, CCPA, and other applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Revoke previously given consent at any time

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Transaction records: 7 years for tax and legal compliance
• Communication logs: 3 years for dispute resolution
• Analytics data: 26 months in aggregated, anonymized form
• Marketing data: Until you unsubscribe or object to processing

When we no longer need your information, we will securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect your personal data:

• End-to-end encryption for sensitive communications
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.