helpmenoww
HELP ME NOWW.

Provider Agreement

Last updated: October 16, 2025

Agreement Overview

Welcome to Help Me Noww's Provider Agreement. This agreement governs your participation as a service provider, mentor, or knowledge expert on our platform. By creating a provider account and offering services through Help Me Noww, you agree to these terms and conditions.

This Provider Agreement works in conjunction with our general Terms of Service and outlines specific obligations, benefits, and requirements for service providers on our marketplace platform.

Commission Structure and Payment Terms

Commission Rates

Help Me Noww charges the following commission rates on completed transactions:

  • Service Provider Listings: 15% commission on completed bookings
  • Mentor Sessions: 12% commission on completed mentoring sessions
  • Knowledge Provider Consultations: 10% commission on completed consultations
  • Job Requirement Responses: 8% commission on accepted proposals
  • Premium Provider Status: Reduced commission rates (5-10% discount)

Payment Processing

All payments are processed through our secure payment system:

  • Client payments are held in escrow until service completion
  • Commission is automatically deducted from gross payment amount
  • Net earnings are released to your account after service completion
  • Payment processing fees (2.9% + $0.30) are shared between platform and provider
  • Refunds and chargebacks may result in commission recovery

Pricing and Rate Setting

Providers have flexibility in setting their service rates within platform guidelines:

  • Set competitive rates based on your expertise and market demand
  • Minimum rate requirements may apply for certain service categories
  • Rate changes require 48-hour notice for existing bookings
  • Premium pricing available for verified and highly-rated providers
  • Promotional pricing and discounts are permitted with platform approval

Payout Schedules and Methods

Payout Schedule

Earnings are processed and paid according to the following schedule:

  • Weekly payouts every Friday for completed services from the previous week
  • Minimum payout threshold of $50 (earnings below threshold roll over)
  • Express payout option available for verified providers (additional fee applies)
  • Holiday schedules may delay payouts by 1-2 business days
  • First payout may take 7-14 days for new provider verification

Payment Methods

Multiple payout methods are available for your convenience:

  • Direct bank transfer (ACH) - Free, 1-3 business days
  • PayPal transfer - Small fee, same day processing
  • Wire transfer for international providers - Fee applies, 3-5 business days
  • Digital wallet options (Stripe, Square) - Varies by provider
  • Check by mail (US only) - $5 fee, 7-10 business days

Tax Reporting and Documentation

Providers are responsible for tax compliance and reporting:

  • 1099 forms issued for US providers earning over $600 annually
  • Detailed earnings reports available in your provider dashboard
  • International providers receive annual earnings summaries
  • Tax withholding may apply for certain jurisdictions
  • Consult with tax professionals for specific tax obligations

Service Quality Standards and Expectations

Professional Service Delivery

All providers must maintain high standards of professional service delivery:

  • Deliver services exactly as described in your listings
  • Meet all agreed-upon deadlines and milestones
  • Maintain professional communication throughout the engagement
  • Provide regular updates on project progress
  • Address client concerns promptly and professionally
  • Deliver work that meets or exceeds industry standards

Response Time Requirements

Timely communication is essential for maintaining client satisfaction:

  • Respond to initial client inquiries within 24 hours
  • Acknowledge booking requests within 12 hours
  • Provide project updates at least every 48 hours for ongoing work
  • Answer client messages within 4 hours during business days
  • Set clear expectations for availability and response times

Quality Assurance and Reviews

Provider performance is monitored through our quality assurance system:

  • Maintain a minimum 4.0-star average rating
  • Complete at least 90% of accepted bookings successfully
  • Respond professionally to all client feedback
  • Participate in quality improvement programs when requested
  • Address performance issues within specified timeframes

Continuous Improvement

Providers are encouraged to continuously improve their skills and services:

  • Stay current with industry trends and best practices
  • Participate in platform training and certification programs
  • Update skills and qualifications regularly
  • Seek client feedback and implement improvements
  • Maintain professional development and learning

Verification Requirements and Ongoing Compliance

Initial Verification Process

All providers must complete our comprehensive verification process:

  • Identity verification with government-issued photo ID
  • Professional background and experience verification
  • Skills assessment and portfolio review
  • Reference checks from previous clients or employers
  • Criminal background check (where legally permitted)
  • Video interview with our verification team

Documentation Requirements

Providers must submit and maintain current documentation:

  • Professional licenses and certifications (where applicable)
  • Educational credentials and degrees
  • Portfolio samples and work examples
  • Professional references and testimonials
  • Insurance documentation (for certain service categories)
  • Tax identification and business registration documents

Ongoing Compliance Monitoring

Providers must maintain compliance with platform standards:

  • Annual re-verification of credentials and documentation
  • Quarterly performance reviews and quality assessments
  • Compliance with updated platform policies and procedures
  • Participation in mandatory training and certification updates
  • Prompt notification of changes to professional status or qualifications

Verification Levels and Benefits

Different verification levels offer varying benefits and privileges:

  • Basic Verified: Standard platform access and features
  • Professional Verified: Enhanced profile visibility and lower commission rates
  • Expert Verified: Premium placement, priority support, and exclusive opportunities
  • Enterprise Verified: Corporate account features and bulk service capabilities
  • Specialty Verified: Industry-specific certifications and specialized service categories

Provider Onboarding Requirements

Account Setup Process

New providers must complete the following onboarding steps:

  • Create provider account with complete profile information
  • Submit all required verification documents
  • Complete skills assessment and portfolio submission
  • Attend mandatory onboarding orientation session
  • Set up payment and tax information
  • Create initial service listings with detailed descriptions

Training and Certification

All providers must complete platform-specific training:

  • Platform navigation and feature utilization training
  • Client communication and service delivery best practices
  • Quality standards and performance expectations overview
  • Payment processing and payout system training
  • Dispute resolution and conflict management procedures
  • Ongoing professional development requirements

Probationary Period

New providers are subject to a 90-day probationary period:

  • Enhanced monitoring of service quality and client satisfaction
  • Limited number of concurrent bookings during initial period
  • Required check-ins with provider success team
  • Accelerated feedback collection and performance review
  • Additional support and guidance for platform optimization
  • Evaluation for full provider status at end of probationary period

Ongoing Support and Resources

Help Me Noww provides comprehensive support for all providers:

  • Dedicated provider success manager for guidance and support
  • 24/7 technical support for platform-related issues
  • Regular webinars and training sessions on platform updates
  • Provider community forums and networking opportunities
  • Marketing and promotional support for high-performing providers
  • Business development resources and growth strategies

Agreement Terms and Termination

This Provider Agreement remains in effect while you maintain an active provider account on Help Me Noww. Either party may terminate this agreement with 30 days written notice. Termination does not affect obligations for completed transactions or ongoing service commitments.

Help Me Noww reserves the right to suspend or terminate provider accounts for violations of this agreement, quality standards, or platform policies. Providers have the right to appeal termination decisions through our formal review process.

Provider Support Contact

For questions about this Provider Agreement, support with your provider account, or assistance with platform features, please contact us:

Provider Support: [email protected]

Payment Questions: [email protected]

Verification Support: [email protected]

Technical Support: [email protected]

Phone: [Provider Support Phone Number]

Address: Help Me Noww Provider Relations
[Company Address]
[City, State, ZIP Code]

Support Hours: Monday - Friday, 8:00 AM - 8:00 PM (EST)

By becoming a provider on Help Me Noww, you acknowledge that you have read, understood, and agree to be bound by this Provider Agreement.