Technical Support
Find solutions to common technical issues and get the most out of the Help Me Noww platform.
System Requirements
Recommended Browser Requirements
- • Chrome: Version 90 or later (recommended)
- • Firefox: Version 88 or later
- • Safari: Version 14 or later
- • Edge: Version 90 or later
Mobile App Requirements
- • iOS: iOS 13.0 or later
- • Android: Android 8.0 (API level 26) or later
- • Storage: At least 100MB of free space
- • RAM: Minimum 2GB recommended
Browser Compatibility Issues
Common Browser Issues
Page Not Loading Properly
- • Clear your browser cache and cookies
- • Disable browser extensions temporarily
- • Try using an incognito/private browsing window
- • Update your browser to the latest version
JavaScript Errors
- • Ensure JavaScript is enabled in your browser
- • Check for ad blockers that might interfere
- • Try refreshing the page (Ctrl+F5 or Cmd+Shift+R)
Mobile App Troubleshooting
App Performance Issues
App Crashes or Freezes
- • Force close and restart the app
- • Restart your device
- • Update the app to the latest version
- • Clear app cache and data (Android)
- • Reinstall the app if issues persist
Slow Loading Times
- • Check your internet connection
- • Close other apps running in the background
- • Free up device storage space
- • Switch between WiFi and mobile data
Connectivity and Performance Issues
Connection Problems
Unable to Connect
- • Check your internet connection speed (minimum 1 Mbps recommended)
- • Try switching between WiFi and mobile data
- • Restart your router/modem
- • Check if Help Me Noww services are operational
Video/Audio Quality Issues
- • Ensure stable internet connection (5+ Mbps for HD video)
- • Close unnecessary applications
- • Check camera and microphone permissions
- • Use wired internet connection when possible
Feature-Specific Troubleshooting
Booking and Session Issues
Cannot Create Booking
- • Verify your account is fully verified
- • Check if you have sufficient credits/payment method
- • Ensure the provider's availability matches your selection
- • Try booking from a different device or browser
Session Connection Problems
- • Allow camera and microphone permissions
- • Check firewall and antivirus settings
- • Use the latest browser version
- • Try joining from the mobile app instead
Payment and Account Issues
Payment Failures
- • Verify your payment method details
- • Check if your card has sufficient funds
- • Contact your bank about international transactions
- • Try using a different payment method
Account Access Issues
- • Use the "Forgot Password" feature
- • Check your email spam folder for verification emails
- • Ensure you're using the correct email address
- • Clear browser cookies and try again
Still Need Help?
If you're still experiencing technical issues after trying these solutions, our support team is here to help. Technical support requests are handled with medium priority and typically receive a response within 24-48 hours.
When Contacting Support, Please Include:
- • Your device type and operating system version
- • Browser name and version (if using web)
- • App version (if using mobile app)
- • Detailed description of the issue
- • Steps you've already tried
- • Screenshots or error messages (if applicable)