Refund Policy

Mentoring Sessions

Refunds for mentoring sessions are subject to the following conditions:

• Full refund available if cancelled at least 24 hours before the scheduled session
• 50% refund available if cancelled between 12-24 hours before the session
• No refund available for cancellations made less than 12 hours before the session
• Full refund if the mentor fails to show up without prior notice
• Partial refund may be considered if the session quality was significantly below expectations

Service Provider Bookings

Service provider bookings follow these refund guidelines:

• Full refund available if the service provider cancels or fails to deliver the agreed service
• Refund eligibility depends on the service completion status and quality delivered
• Milestone-based services may receive partial refunds based on completed milestones
• Custom cancellation terms may apply as agreed between parties before service commencement

Knowledge Provider Consultations

Knowledge provider consultation refunds are governed by:

• Full refund if cancelled at least 48 hours before the consultation
• 25% refund if cancelled between 24-48 hours before the consultation
• No refund for cancellations made less than 24 hours before the consultation
• Full refund if the knowledge provider is unavailable without reasonable notice

Job Requirement Postings

Job requirement posting fees are generally non-refundable, except in the following cases:

• Technical issues prevent the posting from being published
• Platform errors that significantly impact posting visibility
• Duplicate charges due to payment processing errors

Credit/Debit Cards

• Refund initiated within 2-3 business days of approval
• Funds typically appear in your account within 5-10 business days
• Processing time may vary depending on your bank or card issuer

Digital Wallets (PayPal, Apple Pay, Google Pay)

• Refund processed within 1-2 business days
• Funds typically available immediately upon processing

Bank Transfers

• Refund initiated within 3-5 business days
• Funds typically appear within 3-7 business days

Step 1: Direct Communication

First, attempt to resolve the issue directly with the service provider through our platform's messaging system. Many disputes can be resolved through clear communication and mutual understanding.

Step 2: Platform Mediation

If direct communication doesn't resolve the issue, you can request platform mediation through your account dashboard. Our support team will review the case and facilitate a resolution within 3-5 business days.

Step 3: Formal Dispute Filing

If mediation is unsuccessful, you may file a formal dispute by providing:

• Detailed description of the issue and desired resolution
• Supporting documentation (screenshots, communications, receipts)
• Timeline of events and attempts at resolution
• Any relevant evidence supporting your claim

Step 4: Final Review and Decision

Our dispute resolution team will conduct a thorough review and make a final decision within 7-10 business days. This decision will be communicated to all parties and is considered final.

Force Majeure Events

In cases of natural disasters, pandemics, government restrictions, or other force majeure events:

• Full refunds may be provided regardless of standard cancellation policies
• Service credits may be offered as an alternative to cash refunds
• Extended rescheduling options without penalties

Medical Emergencies

For documented medical emergencies affecting either party:

• Full refunds may be considered with appropriate medical documentation
• Flexible rescheduling options without standard penalties
• Case-by-case evaluation based on circumstances

Platform Technical Issues

If platform technical issues prevent service delivery:

• Full refunds for services that cannot be completed due to our technical failures
• Service credits for partial disruptions
• Priority rebooking at no additional cost